Customer Relationship Management

Customer Relationship Management (CRM) covers the management of data relating to your customers and their contact with you, making it available to the right people in your organisation at the right time. The benefits include a better customer experience and more profitable sales, marketing and customer service activities.

We can work with applications from any of the established leaders in the CRM software world, from Microsoft Dynamics to Salesforce, integrating them into your business as required. Or we can develop a bespoke solution if it’s the only way to satisfy your business needs.

For customers in need of tight Windows integration, Microsoft® Dynamics is a scalable solution offering point-and-click configurability. It works easily with existing applications and databases and features advanced personalisation and easy access to information. There are guided process dialogues, tools for performance and goal management, and real-time dashboards that provide the up-to-date information that gets the most from your sales, service and marketing professionals.

Sales

Optimise your sales efforts and enjoy an intuitive interface. Spend more time with customers, shorten the sales cycle, improve your conversion rate and get real insight into customers’ needs.

Customer Services

Using familiar functionality and a usable interface, your customer service professionals will get an intelligent solution that gives you actionable insights. Your business will become more connected, collaborative and integrated.

Marketing

Flexible, easy to use and engineered to fit your business. Maximise your marketing opportunities and wring every last drop from your customer base. Market more effectively, improve productivity and get actionable marketing insight.