Charles Street philosophy
What’s the ideology behind our business communications service? What drives us to continue to deliver unrivalled levels of service and support to our clients?
We believe in providing the best and most personal service possible. Your dedicated account manager will get to know you as you continue to work with us and develop a relationship with your company and employees. To better manage your account we demand that our account managers understand our clients businesses and the way they work, thus enabling them to provide a level of service that is unequalled by any of our rivals.
We are available 24/7 to implement and support value adding, business critical services. Our phones are manned 24/7 because we know that to provide the service our customers demand we need to be there for them – whether you’re in London on GMT or in New York on Eastern Standard time our support is always there for our clients.
Need a replacement mobile phone? With any other company in the sector you’d be looking at having a new one in your hands the next day at best. That’s not good enough for our clients or for us so we’ll promise to replace handsets in London in under two hours, a truly remarkable guarantee that shows our commitment to supporting you.
