Case study 1: Business person abroad
- The Gottex Asset Management MD misplaces his Blackberry at the airport
- We provide a replacement within 2 hours
- MD successfully boards flight with new unit
- Calls our 24/7 line upon arrival due to problem with his mobile
- Solution provided by one of our operators
- Businessman is free to carry on with his trip without hindrance
The MD of Gottex Asset Management, a top Hedge Fund company based in central London, is going away on business. Charles Street Communications range of “On the move” services are vital to him staying in touch with his colleagues and clients whilst he is away. His Blackberry is stolen at the airport before boarding his plane for New York, a disaster for the MD as he has now lost his ability to email on the move. Turning to his communications supplier he calls Charles Street for a replacement. Acutely aware of the importance of this businessman being able to email on the move, a replacement Blackberry is delivered to him within two hours.
The Blackberry has the users same number and all of his contacts which Charles Street have downloaded from their backup systems. The MD boards his plane as scheduled, extremely happy with the service he’s received from Charles Street Communications. 7 hours later our MD lands in New York (3am in the UK) and realises that his mobile phone isn’t working. He calls Charles Street Communications 24/7 global contact number and the call is answered promptly. The MD recognises the voice of his account manager who quickly and efficiently talks him through setting his phone to a manual roam which can then pick up an American frequency. Thanks to the support of Charles Street, the MD has all the tools he needs to make sure his trip goes smoothly.
