Leading warehousing and logistics business outsources all of its technology provision and support to Charles Street Solutions
The increasing integration of information and communication technology is delivering many benefits to businesses. However, the complexity of such solutions means that if something goes wrong it can be a major problem to actually isolate the cause if there are a number of suppliers involved in the support.
The obvious way to avoid this is to have one technology partner who possesses the expertise and experience to look after an organisation’s entire technology requirements. But finding such an organisation can be a time-consuming task, fortunately for one leading warehousing and logistics business a solution was at hand.
Norish is a third party multi-temperature warehousing and logistics business, which operates from 8 strategically located sites and provides in excess of 75,000 racked pallet spaces, of which 60,000 are temperature controlled. They provide supply chain solutions for companies on a local, regional and national basis.
These are fully supported by Norish's Warehouse Management System and IT systems providing state-of-the-art sophistication enabling clients to access stock reports via the Internet, providing real time live-on-line data to support their sales and production planning processes.
Providing a complete technology provision and support service
In 2003 Norish was approaching a crossroads with regard to its IT infrastructure as managing director Norman Hatcliff explained. "We had our own IT support specialist, but he was becoming increasingly overwhelmed with our growing needs. As a result we decided the best way forward was to look for a hosted solution whereby we could outsource all our IT needs to a trusted partner. After a comprehensive review process we decided to go with Charles Street Solutions as they offered the best fit for our business."
Since then Charles Street has looked after all of Norish’s technology requirements including providing a completely hosted service for applications and data via a virtual desktop and Citrix, right through to supporting the telephony system and communication links between the different sites and customers.
Innovative use of technology
"Now when we have a problem in any part of our technology infrastructure, I know that one call to the Charles Street helpdesk will quickly see it resolved," continued Norman. "They are very responsive with a 'can-do' attitude that is refreshing to see. They are great technically, but not jargonistic, which is important for a non-technical person like me, as I can get things explained in plain English.
"They are also very forward thinking. One recent example of this involved incorporating the use of digital photo technology into the service we provide our customers so they can check on deliveries. Charles Street consultants came up with an innovative and easy way to transfer the digital photos from a camera to our servers without any user intervention, making it easier for our customers to view them.
"Technology is very important to us in providing a high level of customer service and in Charles Street we have found the right partner who can proactively provide solutions, both now and into the foreseeable future."
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