Albion Law depend on Charles Street Solutions virtual desktop to provide trouble-free service, reduced costs and flexibility
For any business, technology investment is a means to an end. In the same way that a car gets you from A to B without the need to open the bonnet and change the oil, IT should support and automate business processes without the need to be an IT expert. A service that takes care of supporting and maintaining IT infrastructure is now an essential requirement for any business - whatever the size.
Such a scenario was faced by Albion Law when the firm commenced business in 2009. Albion Law is a new breed of specialist law firm representing Insurance and professional clients. They have embraced the Law Society regulatory changes from inception, thereby avoiding the conflicts and cost issues experienced with traditional law firms.
Key to providing this flexibility has been their use of IT as Gordon Walker principal at the firm explained. "We offer a highly competitive cost structure and we wanted to utilise technology to help support this approach. As we are not, nor want to be, IT experts, it was important that we found an organisation that could support our needs, both when the firm started and going forward."
Flexible work environment
Fortunately, Gordon had been familiar with the professional service offered by Charles Street Solutions for over 10 years. "I had used them on a number of occasions with other firms I was working for," he said. "So, they were the natural choice to look after all our IT needs when we setup the firm."
After analysing Albion Law’s requirements, consultants at Charles Street recommended they utilise their virtual desktop service for e-mail and office productivity solutions such as word processing. This delivers all the features and functionality of a traditional desktop service but without the need to invest in expensive and quickly out-of-date hardware and software.
All the application software and data is hosted in Charles Street’s dedicated data centre. Albion Law can securely access it through any device with a Web browser. "This provides real flexibility," said Gordon. "We can access our files from the office, home, client site or even whilst on the move. This enables us to be always up-to-date and allows us to provide our clients with a high level of service, no matter where we are."
High level of service and support
As well as delivering critical technology infrastructure, Charles Street also provides Albion Law with ongoing advice and updates on new technology that could benefit their business. "I continue to be impressed with the high level of service and advice that Charles Street offers," concluded Gordon. "If we cannot work due to an IT problem, then we cannot earn money, so any problem is costly for us. The Charles Street service desk provides a fast response to all our problems to ensure that on the rare occasion that we do have a problem downtime is kept to a minimum."
"This is underpinned with their help and advice on new products that will help to develop our IT infrastructure and support the firm as it continues to grow. I feel confident that we have made the right choice. With Charles Street Solutions as our IT partner our firm can continue to be flexible and offer our clients a high-quality and competitively-priced service in what is a very demanding market."
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