Points of difference

In a world where downward price pressure is continuing to reduce service levels Charles Street Solutions recognise that there are still customers that need high standards of support.

Account Management
The key to delivering consistent support is an understanding of your business. As standard all clients enjoy a dedicated and proactive Account Manager who reports directly to the Account Director. All of our Account Managers have the highest standard of technical and commercial acumen necessary to make correct on the spot decisions.

Service Desk
Our ITIL structured Service Desk provides real time problem solving 24 hours a day and our state of the art automated ticketing system guarantees a rapid response and a 2 hour delivery of hardware in central London (e.g. Mobile phone, Blackberry).

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